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My Account Terms of Use
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My Account Terms of Use for Canada

Last updated: March 3, 2022
The Region of Peel’s online water e-billing system is powered by KUBRA and is subject to the following terms and conditions.  
 
ACCEPTANCE OF TERMS
The following terms of use apply to all users of this website and govern your access to and use of the site and the available KUBRA services (the “Services”).  By using the Services you acknowledge and agree to be bound by the terms of use applicable to those services and applicable laws. Please take notice that with limited exceptions, all disputes between you and us regarding these Terms of Use are subject to binding arbitration on an individual basis rather than jury trials, including class action lawsuits, in courts and only specific remedies are available to you. 

NOTICE SPECIFIC TO KUBRA E-BILL SERVICE
The KUBRA E-Bill Service (the “E-Bill Service”) enables you to view and make payments for services or bills electronically. Depending on the payment methods enabled by the business whose bills you are paying (the “Biller”), you may be able to make payments by eCheck, credit card and/or debit card through interactive telephone voice response system (IVR), mobile application, or the E-Bill website.
 
CONDITIONS FOR USE
By accepting these Terms of Use you represent and warrant that:
1.    The information you provide is true, accurate, current, and complete.
2.    You are at least 18 years of age and able to form legally binding contracts under applicable law.
3.    You have not misrepresented your identity.
4.    You are the legal owner of all accounts that are associated with payments made by you through the E-Bill Service and you are legally authorized to make payments using those accounts.
5.    You will not have a third party such as a debt consolidator, make payments on your behalf.
6. You will not request a reversal of a legitimate payment transaction and understand that if you do your right to use the E-Bill Service for future payments may be revoked.
7.    Your use of the E-Bill Service will not violate any law or regulations.
As a user of the E-Bill Service you may be submitting bank account, card information, or other personal information such as your email address and phone number to the Biller and the Biller’s payment processing partner, KUBRA. You are responsible for any legal, regulatory, or banking penalties and fees that may result from supplying false information. You may use the E-Bill Service to make payments on consumer and/or commercial accounts, depending on configuration. If the account used to make a payment is a banking or card account for your business, then you must be an authorized signer on the account.  We only process ACH payments in Canadian dollars.  Further, you affirm that the payment you are making is not associated with a foreign bank account.  We do not support International ACH Transactions (IAT).
By using the E-Bill Service to send payment instructions to KUBRA, you authorize KUBRA to send a message to your bank, card provider, or financial network to charge your account and to send those funds to the designated bank account of the business whose bill you are paying.
 
FEES
If any payment is returned unpaid from your financial institution for any reason you may be charged a return payment fee. In addition, there could be charges that may be assessed by your card issuer, or your receiving bank, based on the terms of the agreement you may have with those entities, and KUBRA will not be liable for any recoupment of fees assessed to you. The principal funds do not pass into KUBRA’s ownership at any time. KUBRA uses a bank processor as the payment processor and any funds will go to the Payee’s account.
 
LIMITS
Your payment account may be blocked from acceptance if in KUBRA’s opinion the payment poses risks to KUBRA’s business. KUBRA may impose limits in terms of the number of payments made or the value of a transaction in accordance with any of the following: limitations established by payment brands, limits established by retailers, payment processors, or KUBRA’s risk policy. 
Use of the E-Bill Service is subject to applicable law and all applicable rules of any clearinghouse or payment network involved in collecting or processing your payment.
 
OVERPAYMENT
If your payment is returned for any reason, you may be liable for a return payment fee. If you over pay on your account, you may not be entitled to a refund. If a refund is allowed, it will be processed to the same payment account that the payment came from.  If it is processed via ACH, refunds will not be made until at least 10 business days. 
 
If your card issuer is not located in Canada, and if a transaction is a chargeback, you will be responsible for the actual amount of the chargeback transaction which may be greater than the amount of the initial transaction due to currency conversion.

TIMING OF PAYMENTS
If your payment is received after the due date of your bill, for any reason, you will remain responsible for any late charges and interest assessed. As a result, we recommend that you authorize your payment at least four (4) business days before the actual due date. It is the day your payment is received, not the day that instructions are sent that determines if your bill was paid on time.
 
PRIVACY POLICY
KUBRA respects your privacy. The information you provide enables us to provide the Services to you. Information collected will be used for the purpose of providing the Services or general enquiries related to the Services or otherwise as required by law. Please refer to KUBRA’s online Privacy Policy for information concerning KUBRA’s use of your information. To view KUBRA’s Privacy Policy, click here.

NOTICE SPECIFIC TO SMS SERVICE.
KUBRA offers their customers mobile access to their notifications such as ebill notifications over SMS - KUBRA Bill Reminder Service. Enrollment requires your account information providing a mobile phone number. The mobile phone number’s verification is done by our double opt in process. We will send you a PIN number to your mobile phone over SMS when you submit your enrollment request from the website, then you need to enter the PIN on the website to activate the service. Depending on the options you select in the 'Notification and Reminders' section, you may receive different types of notifications. Message Frequency depends on account settings. Message and data rates may apply. Customers will be allowed to opt out of this program at any time.
 
You can contact us at 'clientsupport@kubra.com' or at any time from your mobile phone, text 'HELP' to: 99708. We can answer any questions you have about the program.
 
To stop the messages coming to your phone, you can opt out of the program via SMS. Just text the word 'STOP' to: 99708. You will receive a one-time opt-out confirmation text message. After that, you will receive no further messages.

UNAUTHORIZED ACCESS
The Services are provided for legitimate business purposes only. Any actual or attempted unauthorized access, use or modification of this system is prohibited. The use of the Services may be monitored for security reasons. Anyone accessing the Services expressly consents to such monitoring and is advised that if such monitoring reveals possible evidence of criminal activity KUBRA may provide evidence of such activity to law enforcement officials. 

DISCLAIMERS
The services, information, data features, and all content and all services associated with the services or provided through the services are provided to you on an "as-is" and "as available" basis. KUBRA, its affiliates (and our service providers) expressly disclaim any warranties and conditions of any kind, whether express or implied, as to the content or operation of the site or of the services. You expressly agree that your use of the services is at your sole risk.
 
Neither KUBRA, its affiliates, or service providers make any representations, warranties, or guarantees, express or implied regarding the accuracy, reliability, or completeness of the content on the site or of the services and expressly disclaims any warranties of non-infringement or fitness for a particular purpose. Neither KUBRA, its affiliates, or its suppliers make any representation, warranty or guarantee that the content that may be available through the services is free of infection from any viruses or other code or computer programming routines that contain contaminating or destructive properties or that are intended to damage, surreptitious intercept, or expropriate any system data or personal information. 
Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

LIMITATION OF LIABILITY
In no event shall KUBRA be liable for any special, indirect, or consequential damages. KUBRA’s total liability for damages related to the E-Bill Service shall be limited to the specific dollar amount of the fees paid to KUBRA for the particular payment transaction which is the subject matter of the claim for damage.

CHANGES TO SERVICES AND TERMINATION OF SERVICE
KUBRA reserves the right to change or discontinue, temporarily or permanently the Services at any time, or to terminate your use of the Services.  The Terms of Use may have been altered or amended from the last time you used the Services so be sure to read it each time before you make a payment to be certain you still agree with the provisions.

GOVERNING LAW AND SEVERABILITY
The Terms of Use shall be governed by and construed solely and exclusively in accordance with the laws of the Province of Ontario and the federal laws of Canada without giving effect to any law that would result in the application of the law of another jurisdiction.

The Terms of Use (including the Privacy Policy) constitutes the entire agreement between you and KUBRA regarding the use of the Service.
 
If any provision of the Terms of Use is, for any reason, held to be invalid or unenforceable, the other provisions of the Terms of Use will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law.
 
DISPUTE RESOLUTION
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS.
Except for either party's claims of infringement or misappropriation of the other party's patent, copyright, trademark, or trade secret, any and all disputes between you and KUBRA arising under or related in any way to these Terms of Use, must be resolved through binding arbitration as described in this section. This agreement to arbitrate is intended to be interpreted broadly. It includes, but is not limited to, all claims and disputes relating to your use of any of the Services.
 
You agree that by agreeing to these terms of use, you and KUBRA are each waiving the right to trial by jury or to participate in a class action. You and KUBRA agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. Any arbitration will take place on an individual basis; class arbitrations and class actions are not permitted. 
 
The arbitration shall be heard by a single arbitrator, who is qualified and has the expertise necessary to hear the matter, as mutually agreed to by the parties.  If you and KUBRA are unable to agree upon a single arbitrator, either party may apply to a court of competent jurisdiction for the appointment of a single arbitrator. The arbitration shall take place in the City of Toronto, in the Province of Ontario, or in such other place as you and KUBRA may agree in writing. All meetings and hearings will be in private, unless you and KUBRA otherwise agree in writing. The arbitration will be conducted pursuant to the laws of the Arbitration Act, 1991 (Ontario) as amended from time to time. Judgment on the award rendered by the arbitrator may be entered in a court of competent jurisdiction.
 
INTELLECTUAL PROPERTY
This website and the Services, the content and all related intellectual property are owned by KUBRA or third parties and all right, title, and interest therein shall remain the property of KUBRA and/or such other third parties. The misuse of any of the intellectual property is expressly prohibited.-
 
COPYRIGHT NOTICE.
Copyright © 2022 KUBRA Data Transfer Ltd. All rights reserved. 
 
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My Account Privacy Policy
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My Account Privacy Policy for Canada
Last updated: March 3, 2022

The Region of Peel’s online water e-billing system is powered by KUBRA and is subject to the following privacy policy.


This Privacy Notice (the “Notice”) describes how KUBRA Data Transfer Ltd. (“KUBRA”, “we”, “our” or “us”) handles personal information such as your email, bank account number, bank card number, credit or debit card number, address, name, home or work address or telephone number in connection with the operation of the KUBRA services offered to individuals through the KUBRA E-Bill services (the “KUBRA Services”).
KUBRA may also collect anonymous demographic information, which is not unique to you such as your postal code, age, gender, preferences, interests, and favorites.
This Notice applies only to information that KUBRA obtains through the KUBRA Services and describes how we can use the information we obtain and with whom we may share it. KUBRA does not sell any personal information to third parties. This Notice does not describe the privacy practices of the utilities, insurance companies, government agencies and other service providers which use the KUBRA Services as a payment platform (collectively, the “Service Providers”).
 
WHAT INFORMATION WE OBTAIN
We obtain different types of information, including personal information, through the platform. This information may be provided by you, such as when you create an account, it may be automatically collected from your browser or mobile device using technologies such as cookies, or it may be obtained from other sources.

Information you provide:
We obtain information you provide in relation to your use of the KUBRA Services, including when you make a payment. This may include:
  • your contact information, including your name, email address and phone number;
  • your account numbers for the Service Providers with whom you engage; and
  • your bank account number or debit or credit card number information (including payment card number, expiry date, security code).
We may also obtain information you provide us about others, such as the phone number and email address of the recipients to whom you want to send a receipt of the bill payment, if you choose to share the receipt with others.
If you contact us with any questions or requests relating to the KUBRA Services, we obtain the information you provide to us in connection with your inquiry or request.
 
Cookies and Internet Technology:
We may use internet technologies such as cookies and web beacons or other similar technologies to automatically obtain certain information when you access the KUBRA Services from your web browser or mobile device, such as information about the number and frequency of visitors, technical information about browsers and devices used to access the KUBRA Services, and information about crashes or other technical issues. In addition, we may automatically collect certain information across the browsers and devices you use to access the KUBRA Services as well as across third-party sites, apps or other media. These technologies may assign or collect a unique identifier on your browser or device, and may reside, among other places, on your computer or device, within webpages or mobile apps. We may use these technologies to administer the KUBRA Services, understand usage of the KUBRA Services and improve the content and offerings of the KUBRA Services. For more information about the use of automated means in the context of interest-based advertising and how you can limit tracking on your browser or mobile device, please see the section below on Interest-based advertising.
 
Information we obtain from other sources:
We may obtain information about you from third parties, including the Service Providers with whom you engage.
 
HOW WE USE INFORMATION WE OBTAIN
We may use the information we obtain through the KUBRA Services for a number of purposes, including, but not limited to:
  • providing you with the KUBRA Services, as well as information you may request;
  • marketing and advertising the KUBRA Services and other KUBRA products and services;
  • sending you communications, including informational and marketing communications;
  • improving the KUBRA Services we provide and customizing the user experience;
  • generating and analyzing statistics about your use of the KUBRA Services;
  • detecting, preventing, and responding to violations of this Notice or the Terms of Use, violations of law, or other misuse of the KUBRA Services; and
  • supporting our business operations.
Interest-based advertising:
KUBRA has relationships with advertising companies who may use technology such as cookies and web beacons to provide you with advertising related to the use of KUBRA . To learn more about your rights in relation to this ad network interest-based advertising on your browser, including your choice to opt out, you can follow the instructions provided by the Digital Advertising Alliance (“DAA”) and/or the Network Advertising Initiative (“NAI”) to place an opt-out cookie on your browser. These opt-out cookies enable you to block participating companies from installing future cookies on your computer or browser. If you place opt-out cookies but subsequently clear or delete cookies on your computer or device browser, your opt-out cookies may be deleted and you may have to renew your opt-out choices for that specific browser.

To limit interest-based advertising on your mobile device, you can review and adjust the settings provided by your device manufacturer, such as “Limit Ad Tracking” for iOS or “Opt-out of interest-based ads” for Android. These opt-out mechanisms are provided by third parties. KUBRA does not control or operate these mechanisms or the choices provided through these mechanisms.
 
WITH WHOM WE SHARE INFORMATION
We may share the information we obtain from you through the KUBRA Services:
  • with the Service Providers with whom you engage;
  • with our affiliates and subsidiaries;
  • with third parties that provide services or handle transactions on our behalf;
  • as we believe is necessary or appropriate to protect, enforce, or defend our legal rights, the privacy or safety of our employees, users of the KUBRA Services or other individuals and entities, or to comply with or enforce applicable law or legal process, including responding to court orders, warrants, subpoenas and other requests from public and government authorities;
  • we reserve the right to transfer any of the information we have about you to proceed with the consideration, negotiation, or completion of a sale or transfer of all or a portion of our business or assets to a third party, such as in the event of a merger, acquisition or other disposition, or in connection with a bankruptcy reorganization, dissolution, or liquidation; and
  • we may share your information with third parties when you consent to or request such sharing.
HOW WE PROTECT YOUR INFORMATION
We maintain reasonable administrative, technical, and physical safeguards to protect the personal information we obtain through the KUBRA Services. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. If you create an account to use the KUBRA Services, you are responsible for keeping your password secure.

THIRD-PARTY LINKS AND FEATURES
The KUBRA Services may contain links to third-party websites, mobile apps or features, including through social media features and widgets on our website. KUBRA is not responsible for the collection and use of your information by such third parties. We encourage you to review the privacy policies or other similar statements applicable to third-party websites, mobile apps or features.
 
Do Not Track
KUBRA does not currently take steps to respond to browsers “Do Not Track” signals as no uniform standard to respond to such signals has been developed at this time.
 
NON CANADA VISITORS
The KUBRA Services are intended for Canadian users. If you are located outside of Canada, please note that the personal information we collect in connection with your use of the KUBRA Services will be transferred to Canada.
 
CHILDREN’S INFORMATION
The KUBRA Services are not directed to, nor do we knowingly collect personal information from, children under the age of 13. If you become aware that your child or any child under your care has provided us with information without your consent, please contact us as indicated below.
 
CHANGES TO THIS PRIVACY NOTICE
We may update this Notice from time to time to reflect changes in our privacy practices or applicable
laws. We will notify you of these changes by publishing the updated version on our website and indicate at the top of the Notice when it was most recently updated. Your use of the KUBRA Services will be governed by the current version of this Notice..
 
DISPUTES
Any dispute you may have arising under this Notice will be resolved in accordance with the Terms of Use.
 
CONTACT US
If you have any questions about this Notice or you would like to review or request changes to the information collected in connection with your use of the KUBRA Services, please contact us here
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